Terms of Service
Last updated: 1 August 2026
About these terms
These Terms of Service apply when you use this online store or purchase products from Lids Tops and Tails. By placing an order, you agree to these terms together with our Returns & Refund Policy, Shipping Policy and Privacy Policy.
Lids Tops and Tails is based at Fenlair, Old Fen Lane, Scrub Hill, LN4 4XD, United Kingdom. You can contact us through our Contact page.
Products
Our lights are 3D-printed and manufactured in the UK using premium-quality LED strip lighting. Dimensions vary by design. Small designs measure up to 250 × 250 mm, while XL designs measure up to 340 × 320 mm and are available only where shown on the product page.
Each light includes a remote control, all required cabling and the appropriate UK, US or EU 12V plug for the delivery country.
Orders and payment
Please check the products, options and delivery information in your order before completing checkout. Prices and available payment methods are shown at checkout. If we cannot fulfil an order, we will contact you and refund any payment received for the affected product.
Production and delivery
Please allow 1–2 weeks for production and dispatch, although orders are often dispatched sooner. UK orders are sent using InPost. Orders to the United States and European Union are sent using Royal Mail International. Delivery after dispatch is approximately one week, but delivery dates are estimates and can be affected by carrier or customs delays.
Customers are responsible for any import duties, taxes or customs charges imposed by the destination country unless expressly shown at checkout.
Custom orders
Custom and personalised orders are made specifically for the customer. A cancellation may be accepted before production begins on a case-by-case basis. Once production has begun, custom orders cannot be cancelled or returned because of a change of mind. This does not affect rights relating to faulty, damaged or misdescribed products.
Returns, faults and warranty
Standard, non-custom products may be cancelled and returned in accordance with our Returns & Refund Policy. Customers pay return postage for non-faulty returns.
If a light arrives faulty or damaged in transit, please contact us as soon as possible. We will arrange an appropriate repair or replacement without restricting any remedy required by consumer law. Our lights also include a one-year warranty from the date of purchase, in addition to statutory rights.
Use of the store
You must not misuse the store, attempt to interfere with its operation, introduce malicious code or use it for unlawful activity.
Liability and consumer rights
Nothing in these terms excludes or limits liability where doing so would be unlawful, or restricts rights provided by applicable consumer law. If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms. We are not responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase.
Governing law
These terms are governed by the laws of England and Wales. If you live elsewhere, you retain any mandatory consumer protections that apply in your country of residence.
Changes to these terms
We may update these terms when our services, business practices or legal obligations change. The version displayed on the store at the time of your order will apply to that order unless a change is required by law.